Legal

Privacy Policy

This policy explains how Tradesmen's Websites™ handles personal information when you visit our website, contact us or subscribe to our service.

1. Who we are

Tradesmen's Websites is operated by Gareth Williams under the Tradesmen's Websites brand and is powered by WebUp®. For UK data-protection purposes, the operator of Tradesmen's Websites is the controller of the personal information described in this policy.

You can contact us at hello@tradesmenswebsites.co.uk.

2. Information we may collect

Depending on how you use the service, we may collect:

• Your name, business name, trade and contact details.
• Your business address, service areas, services, domain details and website requirements.
• Logos, photographs, text, social-media links and other content you provide for your website.
• Enquiry messages, support requests and correspondence.
• Subscription, billing and payment-status information. Card details will be handled by our payment provider and are not intended to be stored directly by us.
• Technical information such as IP address, browser type, device information, server logs and security events.
• Cookie and consent choices where applicable.

3. How we use personal information

We may use personal information to:

• Respond to enquiries and provide quotations or service information.
• Create, configure, review, launch, host and maintain customer websites.
• Manage subscriptions, payments, cancellations and domain arrangements.
• Provide customer support and communicate important service information.
• Protect the platform, prevent misuse and investigate technical or security issues.
• Improve our website, service and customer experience.
• Keep business, accounting and legal records.
• Send marketing communications where permitted by law. You can opt out at any time.

4. Our lawful bases

We rely on one or more lawful bases under UK data-protection law:

• Contract: where processing is needed to provide the service you requested or take steps before entering into a contract.
• Legitimate interests: for operating, securing, improving and promoting our business where those interests are not overridden by your rights.
• Legal obligation: where we must keep or disclose information to comply with the law.
• Consent: where consent is required, including certain cookies or optional marketing activity. You may withdraw consent at any time.

5. Who we share information with

We may share information only where reasonably necessary with trusted service providers such as:

• Hosting, infrastructure, email and security providers.
• Domain registrars and DNS providers.
• Payment and subscription providers, including Stripe when checkout is enabled.
• Professional advisers, accountants, insurers and legal advisers.
• Authorities or regulators where disclosure is required by law.

Service providers are expected to use information only for the agreed purpose and to protect it appropriately.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this occurs, we will use appropriate safeguards required by UK data-protection law, such as adequacy regulations or approved contractual protections.

7. How long we keep information

We keep personal information only for as long as reasonably necessary. Our typical approach is:

• General enquiries: up to 24 months after the last meaningful contact.
• Customer and subscription records: for the duration of the service and normally up to 7 years afterwards where required for tax, accounting, contractual or legal purposes.
• Website content and onboarding information: while the service is active and for a limited period afterwards to support closure, transfer, backup and dispute handling.
• Technical and security logs: normally up to 12 months unless a longer period is needed to investigate an issue.

Specific records may be retained for a different period where the law requires it or where necessary to establish, exercise or defend legal claims.

8. Security

We use reasonable technical and organisational measures to protect personal information. No internet service can be guaranteed completely secure, but we review our safeguards and restrict access to information according to business need.

9. Your rights

Depending on the circumstances, you may have rights to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner's Office.

To exercise a right, email hello@tradesmenswebsites.co.uk. We may need to verify your identity before acting on a request.

10. Cookies and similar technologies

Our use of cookies and related technologies is explained in our Cookie Policy. Non-essential cookies will not be intentionally enabled without the appropriate choice or consent mechanism.

11. Links and customer websites

This website may link to third-party websites. Those websites have their own privacy practices. Each customer website created through the platform may also require its own privacy notice reflecting that customer's business and data collection.

12. Changes to this policy

We may update this policy when the service or legal requirements change. The latest version will be published on this page with a revised update date.